Terms and Conditions
Customers are protected by THE CONSUMER CONTRACTS (Information, Cancellation and Additional Charges) REGULATIONS 2013
Philip Ratchford Photography sells Greeting Cards. They currently come in a 5x7” size – individually complete with white envelope and wrapped in a nice crisp cello bag.
You will be entering a business contract with Philip Ratchford Photography. To enable you to contact us directly email us on firstname.lastname@example.org. There’s also a CONTACT US section on our website.
The total cost for each card is clearly stated on the website – it includes any taxes/charges payable. For UK customers this includes FREE 2nd Class Postage using Royal Mail. *Overseas delivery (Air Mail) to everywhere else in the world (Canada/USA excluded) will be charged at the actual cost of postage. Please email or use the 'Contact Us' page to obtain a quotation. This will be made available for you on our website to add to the cost of your order. All orders received and do not have correct postage will be refunded within 14 days of your order and you will be contacted via email as soon as possible.
Once your payment is processed on our website using PayPal and funds cleared ,your items will be gathered and packaged ready to send to you. Posting will be made using Royal Mail, 2nd Class post at the earliest opportunity and subject to stock being available at time of order. If one (or many) of the items you ordered is out of stock we will contact you either to request another design or if you wish, to cancel your order. Please note that once we post your items we have no control over Royal Mail or its delivery schedule. We will post notice of any delays known to us on our Facebook page or Twitter Account if any delays are down to us. (Apologies if they are!).
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us. Should you be unhappy in any way with the purchase of our cards – please contact us at email@example.com and tell us what is wrong and what we can do to help.
CANCELLATION PERIOD – Under the regulations as a consumer you have the right to cancel a sales contract (Goods) made with us. You have 14 days after the day on which the goods come into the physical possession of you, the consumer or the person that you have asked us to deliver the goods to. Should you choose to cancel the contract and return the items we sent, you will be expected to pay the costs of returning the goods after cancellation. Please contact us as soon as possible regarding your intention to cancel. Your refund will be processed within 14 days of us receiving our goods back. Please note: any damage to the goods will result in a deduction for diminishing the value of the goods. Please return goods to the address listed above.
Delivery: Mainland UK - Carriage Paid on Orders above £125 .
Orders to Europe and the Rest of the World are subject to variable delivery charges - please enquire prior to ordering.
Unless otherwise stated, products are dispatched by Royal Mail or UK courier.
In the case of damaged goods please retain the product and contact us within 7 days of receipt.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such accuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
When you fill in a contact form you are asked to provide certain information - email and name. You may optionally include any other details including your address in the message field. Information collected in this way will be used to contact you in regards to the enquiry. It will not be disclosed to any other party.
Your personal information that you provide at any time will be held only by us, Philip Ratchford Photography and will not be disclosed to any other party for marketing purposes. Protecting your privacy is important to us.
All images on this site are protected by the Copyright, Design and Patents Act 1988. None may be copied, duplicated, stored, reproduced, published or transmitted by any means, other than with the written permission of Philip Ratchford.